To keep your rugs looking great, have them professionally cleaned every 2 – 5 years. Not all area rug fibers will withstand steam cleaning; some may need to be professionally cleaned using other methods. Always take your rug to an experienced, knowledgeable rug cleaning professional. Commercial rug cleaners use special equipment to remove dirt and dust from the area rug’s foundation, and to thoroughly dry the rug to prevent odors and mildew.
It cannot be stressed enough: “Vacuum, Vacuum, Vacuum!” Area rugs receive a lot of dirt, sand, dust, various spills and foot traffic. Vacuuming an area rug on a regular basis will go a long way towards prolonging the appearance and life of your rug.
Please immediately contact the retailer customer service department where you purchased your area rug. Their professional knowledge will help you solve the problem.
During shipping, area rugs may develop creases due to being compressed in the packaging which usually disappears when you lay it out flat on the floor within two weeks.
We strongly encourage the use of a non-skid rug pad to protect your area rug and floor from abrasion and to keep them in place. A quality rug pad can add years to the life of your area rug while providing additional safety and acoustic benefits. Size the rug pad two inches smaller than the rug, so it doesn’t peek out and it will allow the rug ends to lay flat.
In areas with high sun exposure, some fading may occur over time when considering the area in which the rug will be placed. Most area rugs will provide years of vibrant color that do not fade under normal light conditions.
Area rug durability is generally determined by the material, construction and amount of traffic in a space. By carefully considering where the area rug will be placed and how it will be used, you can anticipate its longevity.